Beyond Basic Support: How Bolster Commerce can help you get it done!

We see a consistent misconception when it comes to Shopify team augmentation. Many businesses believe this is a simple service that involves a handful of untrained admin staff processing orders and following templates, word for word.

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This is why we exist and what makes Bolster Commerce different. We believe Shopify operational support with our trained and dedicated Shopify eCommerce team can go far beyond this. As you will see below, our bespoke service can enhance your store performance in several ways, and offer much more than basic support.

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Some services we offer and how they can boost Shopify store performance

Basic support and management are a core part of our services. However, we go beyond that and do more so that your store can grow and consistently perform. This includes all things eCommerce as well as things like marketing strategy execution, experience improvement recommendations, and even customer support.

Advanced Store Management

Every aspect of the daily running of your eCommerce store is taken care of. Examples of this include:

• Loading time testing.
• Organisation of store page hierarchy.
• Shopify platform updates.
• Integration of Shopify apps.
• Product image optimisation.

See a more extensive list here.

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These are just a few examples of management services we’ve provided to current clients. The point is, that you can leave the Shopify store management to us with the assurance that everything you trusted us to do will run smoothly. 

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Execution of marketing strategies

We understand that marketing isn’t done in a vacuum and it has to be incorporated into numerous business assets including your Shopify store. With this in mind, we offer marketing support as part of our core Shopify team augmentation service.

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We are not marketing experts, but we can incorporate your ideas into the online store and make sure that they have the right impact to drive conversions, the acquisition of new customers, and higher-value purchases, for example.

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Recommendations for store improvements

Our aim is not just to keep your store ticking over, but to strive for continual improvement. If our experienced team notice something they think can be improved, they will provide you with a recommendation and plan of action to approve.

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Also, we make use of the Shopify analytics suite and look at key metrics such as financial, marketing, sales, and order reports, if and when you require it. We look for trends and areas that need work and again offer recommendations to improve performance.

Responsive customer support

Getting the right balance when it comes to Shopify customer support is tricky. On the one hand, you want to give exceptional, personalised support, but on the other, it’s incredibly time-consuming and can stifle business growth.

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What if we told you Bolster Commerce can maintain that level of quality, personalised support so that you can concentrate on other aspects of your business?

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We take customer support incredibly seriously and make sure our customer service specialists work in line with any guidelines you state. Not only will we free up your important time, but the first-rate support we provide will help with customer satisfaction and improve conversion rates as we help people with any purchase issues they may have as quickly as possible. This can be as little or as much as you want, an example being is we can handle all the more common requests that are time consuming but easier to outsource, while your team tackle the trickier or more sensitive requests. We are very familiar with Gorgias and working through and managing tickets and assignments, aligned to your internal team.

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Behind-the-scenes support

Shopify is a multi-faceted platform and many “behind-the-scenes” processes are essential but time-consuming, including:

• Data entry (Customer databases, product info, etc.).
• Encoding.
• Wholesale & trade support.
• Inventory management.
• Order management.
• Shopify app integrations.

Our Shopify experts can take care of these processes and more as part of our back-office support. This ensures improved performance because orders can always be fulfilled, products can always be produced, and your Shopify store will have no technical glitches that could result in lost business opportunities.

Drive your store performance with Shopify team augmentation

As you can see, the range of services we provide as part of our Shopify operational support can do wonders for your website. Our attention to detail, constant analysing and reviewing, and advanced store management mean your eCommerce business can always be supported and perform at its peak.

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Aside from these actual performance boosts our services provide, there is the side effect of the increased time and resources you have. As you are no longer tied down with the daily running of the store, you can turn your attention back to your original role and trading a store, pushing business growth and exploring new opportunities that should further contribute to reaching revenue targets.

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The great thing about Bolster Commerce is that we don’t provide a “standard” package either. We understand that every business is different and thus offer a tailored approach and cater to your specific Shopify store needs. This means we can help you improve performance in particular areas to match your business goals.

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